Email, SMS & CRM

Relationship marketing at the heart of your business strategy

Bring your sales and marketing teams together on the idFuse platform.
Our CRM allows you to manage your business relationships from A to Z; consolidate your customer knowledge by creating personalized campaigns and improve your conversion rates. Don’t wait any longer to boost your sales!

CRM and marketing platform: features tailored to your needs


Contact management

History of your customer relations: appointments, calls, emails, quotes, invoices. Opportunity tracking


Geolocate customers and prospects to save time by optimizing sales meetings

Custom dashboard

Personalize your key indicators to qualify your contact base and develop your customer knowledge

Email Marketing

Drag and drop builder

Pre-configured templates, fully customizable presentation blocks

Advanced segmentation

Target your contacts in an ultra-personalized way to optimize your open rate

Transactional campaigns

Creation of order confirmation scenarios, password modifications …

SMS Marketing

Rich SMS

Hypertext or hyperlink integration, and STOP SMS integration

SMS autoresponders

Interact with your contacts by processing their responses automatically

Contact verification

Deduplication of contacts when they are imported

With idFuse, identify, personalize and convert

Thanks to a perfect knowledge of your customers and prospects, anticipate their expectations with predictive scenarios and carry out effective marketing campaigns.

Optimize your contact management

Thanks to our integrated CRM, enjoy a complete and personalized follow-up of the customer relationship

Create smart sending scenarios

Improve your conversion rate by sending the right campaign to the right person, at the right time

Power your business with efficient marketing campaigns

Create emails in a few clicks with our email builder and its Drag and Drop tool

Measure campaign performance

Track your brand awareness and sales goals in real time with personalized reports

A French company, flexible and trustworthy

100% Made in Grenoble

idFuse is locally engaged! To clean our premises, we choose Solenciel, a Grenoble-based association which facilitates the reintegration of young people in difficult circumstances. We also support regional initiatives such as the L’éléfàn, a cooperative supermarket. Internally, we favor organic, fair-trade, local and eco-responsible products, as well as soft mobility.

Environmental Protection

idFuse’s ambition is to make our partners aware of the digital impact on biodiversity. Integrated carbon meter, deliverability guide, conferences on digital pollution … We are also members of 1% for the planet network. We have chosen not to produce any promotional goodies but donate the budget initially allocated to the nonprofit organization Mountain Wilderness.

Reinforced security for a qualitative service

We are committed to providing reliable and efficient services. We regularly perform ImmuniWeb® penetration testings. We have chosen to locate our datacenters exclusively in Europe, France and Switzerland. We comply with the confidentiality requirements of the GDPR and we are proud to help over 500 users, with a renewal rate of over 80%.

Proud to work with

Émeline Jordan

Digital & CRM Manager – France

« We have been working with idFuse for years now. Since January 2019, we have expanded our activity and are moving forward in close collaboration on the implementation of intuitive dashboards and marketing automation, to better target and monitor the return on investment of our marketing campaigns.
They offer intuitive solutions. My team has saved a lot of time in the newsletter design and the preparation of our emailing campaigns. For my part, I have saved a lot of time in terms of reporting & analytics since I have access to real-time data analysis.